Shipping policy
SHIPPING POLICY - CHAIR SOCIETY
Last updated: 13 October 2026
We take great care in delivering your furniture safely and efficiently, Australia-wide. Please review the following delivery terms.
WHERE WE DELIVER
We deliver Australia-wide. Some remote and regional areas may take longer or attract a freight surcharge - contact us before ordering if you are unsure about your location.
2. DELIVERY COSTS
Delivery costs are calculated and displayed at checkout before you confirm payment. Where a flat rate or free delivery threshold applies, it is shown on the product page and at checkout.
3. DELIVERY TIMEFRAMES
After you place an order, we will contact you to arrange a suitable delivery time. Delivery timeframes are estimates only and may be affected by freight schedules, your location, and events outside our control. We will keep you informed if there is a delay.
4. DELIVERY SERVICE - GROUND FLOOR
Our standard delivery service is to ground floor only. This means items will be delivered to the nearest safe and accessible ground-level entry point of your property (for example, front door, garage, or driveway).
Delivery does not include carrying items upstairs, placement inside rooms, or assembly unless separately arranged.
5. ACCESS REQUIREMENTS
Customers must ensure there is clear, safe, and unobstructed access for delivery, including:
- Adequate space for large furniture items to fit through doorways, hallways, and entry points;
Pets secured and pathways clear;
Someone available to receive the delivery at the arranged time. Before you purchase, please measure your doorways and entry paths. If delivery access is restricted or unsafe, our drivers may be unable to complete the delivery.
6. ADDITIONAL SERVICES
Delivery involving stairs, multiple levels, or difficult access may incur additional fees or may require prior arrangement.
Please contact us before purchase if you are unsure - we are happy to discuss your access situation at info@chairsociety.com.au or 1300 003 107.
7. CONDITION OF GOODS - PLEASE INSPECT ON DELIVERY
All items are thoroughly inspected prior to dispatch and leave our premises in good condition.
Please inspect your item when it arrives. If you notice any damage, or if anything is missing or incorrect, tell the driver if possible and contact us within 7 days of delivery with your order number and, where you can, photographs of the item and its packaging. Reporting within 7 days helps us resolve the issue quickly and lodge freight claims. However, if you report later, your rights are not lost: goods that arrive damaged, faulty, or not as described are covered by the Australian Consumer Law and our Returns & Refunds Policy regardless of when you report them
- contact us at any time and we will put it right.
8. MISSED OR FAILED DELIVERIES
If delivery cannot be completed due to access issues, absence at the arranged time, or incorrect delivery information, a redelivery fee may apply.
9. CHANGES OF MIND AFTER DISPATCH
Change-of-mind returns are accepted under our Returns & Refunds Policy (14 days from delivery; a 15% restocking fee applies; return shipping is at the customer's cost).
See: https://chairsociety.com.au/policies/refund-policy
10. QUESTIONS
CEPEP Investments Pty Ltd T/as Chair Society
ABN: 54 120 080 855 Forestdale QLD 4118, Australia
Email: info@chairsociety.com.au
Phone: 1300 003 107 (during business hours)
Website: https://chairsociety.com.au